Who you are
* 10+ years in program management, with a proven track record of leading large-scale strategic initiatives across global customer bases from planning through to execution
* Strong cross-functional leadership with experience aligning product, engineering, risk, and GTM teams toward shared goals
* Robust analytical skills with the ability to derive strategic insights from data as well as monitor progress, surface issues, and ensure high-quality execution
* Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
* Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders
* Experience in fintech, financial services, payments, or regulated technology environments, with proven success in translating complex regulatory or technical concepts into practical action plans and user guidance
* Background in platforms, marketplaces, SaaS infrastructure, or global onboarding/risk requirements
* Experience designing enablement programs including webinars, field training, and reference guides
* Prior experience managing hybrid teams, including contractors or external surge staffing
* Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau
* Bachelor's degree or equivalent experience in a related field such as Business, Risk Management, or Information Systems
What the job involves
* The Technical Account Management, Support & Services (TAMSS) organization works directly with Stripe's most critical users to ensure they are successful and supported
* TAMSS partners cross-functionally across Product, Engineering, Risk, and Go-To-Market (GTM) teams to deliver technical consultation, resolve complex issues, and drive success across Stripe's global platform
* The Strategy & Analytics Lead, GTM Operations sits within TAMSS and serves as a key driver of Stripe's readiness and execution for large-scale risk and regulatory initiatives.
* This role acts as the connective tissue between internal risk and product teams, cross-functional partners, and the field organization, with the goal of delivering exceptional execution and proactive support for both users with and without a TAM Support Plan
* The GTM Risk Specialist will work across customer segments, with a global scope and hybrid internal and external engagement
* Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe's largest users
* Define clear workstreams, outcomes, and timelines in partnership with cross-functional Risk Program Management and Product teams as well as our scaled Support Operations
* Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting
* Build and maintain dashboards and tracking tools to ensure accountability and transparency across phases
* Serve as the primary GTM representative for risk-related initiatives across Risk Product, Engineering, Risk Operations, Legal, and Compliance
* Help translate regulatory and technical requirements into structured plans and user-facing guidance
* Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders
* Analyze impacted user populations to design differentiated segments that map to tailored plans for communication, training, execution, and enforcement
* Coordinate resource planning (e.g., surge staffing) to ensure quality and consistency across customer engagement regardless of resourcing model
* Deliver enablement for TAMs, Support Operations, CSMs, AEs, and other internal teams to ensure consistent understanding and execution
* Create training sessions, field guidance, and reference documentation to drive awareness and preparedness
* Partner with field teams to provide bespoke support for priority users requiring elevated guidance or remediation
* Act as the primary point of contact for field teams during major regulatory events or product transitions with clarity, responsiveness, and accuracy
* Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps
* Build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards
* Conduct retrospectives and synthesize learnings to continuously raise the bar on execution
* Contribute to a long-term operating model that reduces GTM friction and improves field alignment with Risk teams
Benefits
* Gym membership
* Food provided in the office
* Unlimited paid time off policy
* Work from home opportunities
* Comprehensive mental, physical and medical health plans
* Fertility benefits and parental leave