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Description
Operations is the beating heart of Amazon. This key part of our business ensures we dispatch and deliver orders efficiently so that our customers receive their items on time. It’s driven by Delivery Station Managers who bring the team together to excel in safety, quality, and productivity across our sites. At your site, you’ll lead other managers and develop the operational plan to help your teams meet their targets. This role is focused on driving operational excellence to shape the future of Amazon.
Key job responsibilities
* Manage and develop a team of Area Managers
* Own your site, resolve issues, and positively impact site performance
* Analyze site performance against relevant business objectives and implement actions to improve operational excellence
* Collaborate with support teams, including HR (PxT), Finance, Delivery Service Partners (DSP), IT, Amazon Customer Excellence System (ACES), and Engineering units
* Design and implement initiatives across sites to enhance operational performance
A day in the life
You will have ownership of an entire Delivery Station, leading teams, monitoring site performance, and seeking ways to improve the customer experience. Your day involves close engagement with daily operations, stakeholder collaboration, performance analysis, and team coaching to achieve top results.
Basic Qualifications
* A degree
* Proven experience in people and stakeholder management
* Advanced proficiency in verbal and written English and intermediate in the local language
* Experience using data or anecdotal evidence to influence decisions
* Relevant experience in production and supply chain areas
Preferred Qualifications
Preferred qualifications are not required but are valued:
* Experience in Lean, Six Sigma, and Kaizen techniques
* Experience in logistics or similar environments
* Proficiency with MS Office (Word, Excel, Outlook)
Amazon is an equal opportunity employer committed to diversity and inclusion. We value your passion to discover, invent, simplify, and build. For privacy and data security, please review our Privacy Notice. If you require workplace accommodations, visit this link.
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