Lead Operations Manager Job Summary
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This high-level management position oversees the delivery of managed services to clients, ensuring service excellence and customer satisfaction. The successful candidate will lead high-performing teams, manage budgets, and drive continuous improvement in operational efficiency.
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Responsibilities:
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* Lead cross-functional teams in delivering service solutions to clients
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* Develop and implement operational procedures to enhance service delivery and efficiency
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* Manage client relationships and ensure services align with their business needs
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* Maintain a proactive approach to identifying and resolving service issues
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* Collaborate with commercial operations to onboard new clients and transition services smoothly
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* Represent the managed services team at senior leadership meetings
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Requirements:
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To be successful in this role, you should possess:
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A Degree in Business, Technical, or Scientific discipline
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5+ years of experience in Call Center, Customer Service, or Client Operations Management
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Demonstrated success in leading teams and managing service delivery
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Strong commercial acumen and ability to support business growth and client retention
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Excellent communication and leadership skills to engage and motivate teams
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Experience with contact center systems, service reporting tools, and client management platforms
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A proactive, solutions-oriented mindset with a focus on efficiency and service excellence
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Solid understanding of budgeting and financial oversight in a service environment
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The following skills: Customer Service, Communication, Leadership, Organizational
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Benefits:
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As a member of our global network, you will have opportunities to shape the future of customer-focused managed services, work with passionate professionals, and make a real impact on our clients and communities.
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Working Conditions:
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This is a full-time role based in Galway with a minimum 3 days in the office expected.
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Please note that immediate eligibility to work in Ireland is a requirement for this position.