We are seeking an experienced Business Operations Manager to lead our B2B broadband and VOIP installations.
This role is perfect for hands-on individuals with strong ICT skills and experience in service delivery, project coordination, and customer support.
Key Responsibilities:
* Oversee the end-to-end delivery of B2B broadband and VOIP installations.
* Coordinate with internal teams to ensure timely professional service.
* Configure routers, VOIP handsets, and cloud PBX systems.
* Serve as the main point of contact for clients during onboarding and installation.
* Attend client meetings as needed.
* Monitor project timelines, manage risks, and resolve issues efficiently.
* Continuously improve processes and manage hardware procurement and inventory effectively.
Requirements:
* Excellent organisational and communication skills.
* Prior experience in ICT or telecoms is highly preferred.
* Proven ability to manage projects and collaborate across teams.
* A strong problem-solving mindset with a customer-focused approach.