**Job Title:** Parts Advisor
We are currently seeking a skilled and motivated individual to join our team as a Parts Advisor. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong understanding of vehicle parts.
Main Purpose of Job:
The primary objective of this position is to work within the parts team to ensure that customers receive the highest level of satisfaction. This will involve maintaining an accurate inventory, ensuring timely delivery of orders, and providing expert advice on vehicle parts.
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About the Role:
* You will be responsible for receiving customer inquiries regarding vehicle parts and responding in a professional manner.
This role requires excellent communication skills, both written and verbal. You must be able to build rapport with customers quickly, understand their needs accurately, and provide solutions promptly.
In addition to your people skills,
you'll need good problem-solving abilities; not just for solving minor issues but also for coming up with more comprehensive strategies that can help you resolve complex problems.
priority: High
Critical Skills/Knowledge Required:
1. Proven track record in sales or customer service roles would be beneficial;
2. A solid knowledge base around vehicles (parts/maintenance) - additional certifications/training may enhance prospects.;
good interpersonal & relationship building aptitudes;
great attention-to-detail,/,