About the Role
We are seeking an experienced Store Operations Manager to join our team. This is a unique opportunity for someone who thrives in a fast-paced environment and has a proven track record of delivering exceptional results.
As a Store Operations Manager, you will be responsible for overseeing all aspects of store operations, ensuring that everything runs smoothly and efficiently. You will work closely with the store management team to develop and implement business strategies, manage inventory, and provide excellent customer service.
Key Responsibilities
* Assist the store manager in overseeing all daily activities while ensuring compliance with company policies and guidelines.
* Mentor and oversee store employees in accordance with the Store Manager's instructions.
* Assume full responsibility for all store operations when the store manager is not present.
* Support the store manager in merchandising, customer service, and human resources.
* Arrange and report on daily operations.
* Assist in hiring, training, and managing staff.
* Schedule staff, evaluate performance, and implement disciplinary measures.
* Maintain appropriate inventory levels by monitoring stock.
* Contribute to recruitment and sales strategies.
* Review and communicate daily, weekly, and monthly goals, and explain business trends to upper management.
* Ensure health and safety laws are followed.
* Keep the store neat, orderly, and aesthetically pleasing.
* Address customer issues and complaints promptly.
* Support clients and provide troubleshooting when needed.
* Respond to emails and calls related to the store.
* Own your store's sales targets and help achieve them.
Requirements
* Experience leading, motivating, and training teams.
* Strong leadership and people management skills.
* Good communication and organizational skills.
* Ability to work a flexible schedule.
* Strong decision-making skills.
* Excellent interpersonal, organizational, and problem-solving skills.
Benefits
* Competitive base pay.
* Additional annual leave.
* Employee Assistance Programme.
* Incentives and reward packages.
* Free shoes.
* Cycle to Work scheme.
* Service anniversary rewards.
What We Offer
We offer a dynamic and supportive work environment, where you can grow and develop your skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.