DescriptionThis opportunity is with Oracle Financial Services Software, a separate company and majority-owned subsidiary of Oracle Corporation. Staff Consultant – Payments Production Support (Global PayPlus Support)Why This Role MattersEvery day, millions of payments flow across Europe — from salaries to SEPA transfers to direct debits. Behind the scenes, our team ensures these transactions are safe, seamless, and always available. As a Staff Consultant in Production Support, you'll join a 24/7 team that supports over 350 million payments per year for the Bank of Ireland.This is more than just a job — it's your chance to build a career in the payments domain, one of the most stable and in-demand areas of global finance technology.What We're Looking ForMust-HavesBachelor's or Master's degree in Computer Science, Banking, Commerce, or related field.1+ year of technical experience (or graduate internship/entry-level role).Basic knowledge of Java, SQL, and Linux.Strong communication skills in English.Flexibility to work onsite in Cabinteely, Dublin (1–5 days/week depending on client requirements).Nice-to-HavesExposure to the banking/payments domain (SEPA, direct debits, credit transfers).Familiarity with Global PayPlus (GPP) solutions.Awareness of ITIL processes and change management.Experience1 to 3 years total experience in primary skills.Experience in providing Production Support. Educational and Other QualificationsShould be an Irish/ EEA national Should hold a Bachelors/Masters Degree in Computer Science / Accounting / Banking / Commerce / Management.Fluency in English is a must.Work EnvironmentShould be willing to work anywhere in Europe.Why Join Us?Stable domain: Payments never go out of date — it's one of the most reliable and in-demand areas in finance tech.Career growth: Perfect or someone who wants to learn on the job, ask questions, and be mentored by senior team members.Valuable experience: After 2–3 years, you'll have highly marketable skills.Client exposure: From day one, you'll work directly with the Bank of Ireland in a real-world production environment.Career Level - IC1#LI-VS2ResponsibilitiesWork on a mission critical 24x7x365 production support environment providing support Work on trouble shooting issues, finding root cause and resolving incidentsWork on the underlying issues causing the incidents & contribute to problem resolutionContribute to a controlled change management processesUse ITIL standards based processes to achieve deliverables that meet quality expectations of oracle/client.Coordinate with offshore team for various incidents, problems and changes.Adhere to defined Change Control Process of oracle/customer. Comply with oracle/customer audit/compliance requirements.Perform proper handover/knowledge transfer at end of each assignment. Timely status reporting to supervisor.Timely submission of timesheets for oracle/customers.QualificationsCareer Level - IC1