Role: IT Application Support Engineer – German Language / MedTech
Job Type: Permanent
Location: Hybrid
Ready to utilise your skills in a medical technology environment, supporting hospital systems across the EU?
Are you looking for an exciting opportunity to contribute towards project/service delivery, grow professionally and work alongside a magnificent team?
Join us as an IT Support Engineer – German Language / MedTech!
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
* Grow your career, while being exposed to new technologies.
* Be part of an exciting team where you will be challenged every day.
* Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
As an IT Application Support Engineer with German language skills(B2 or above), you will join our EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.
In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents ranging from P1-P5, both proactive and reactive in nature.
Languages-required:
German (B2 or greater) & English
Key Responsibilities:
* Troubleshoot and resolve Incidents & Service Requests.
* Manage incident queues & incident intake channels.
* Take ownership of incidents & communication with customer as required.
* Respond in a timely fashion to reactive or proactive incidents.
* Record and document incident tickets.
* Monitor omnichannel intake.
* Detail accurate information in case documentation.
* Coordinate internally with other support groups in timely fashion.
Your Profile
Key Skills/Knowledge/Experience:
* German language skills (B2 or above).
* Strong understanding of Windows Servers 2008,2012,2016.
* Ability to understand application workflows.
* Ability to troubleshoot infrastructure related issues.
* Basic Linux Service Administration.
* Basic MySQL/MS SQL skills.
* Time management skills.
* Customer Service experience.
* Proven strong written and verbal communication skills.
* Self-motivated and willingness to learn.
* Proficiency in understanding, analysing, and defining corrective actions from data provided in logs, traces, and heap dumps.
Good to have:
* Degree or Certificate in I.T. or related discipline is preferred.
* ITIL certifications.
* Experience in Support Services.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process (including completing the application form) or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or liaise with recruiter rebecca.mcclelland@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
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