IT Support Specialist
This is a full-time permanent role offering a hybrid opportunity with a focus on field service to ensure that IT systems are up and running, enabling employees to do their jobs effectively. Key Responsibilities:
1. Focused on ensuring the organization's IT systems are operational, allowing employees to work efficiently.
2. Support the adoption of advanced digital tools and methods to improve efficiency, enhance customer experiences, and stay competitive in a digital-first world.
4. Accountable for IT user experiences across all sites and reports on IT performance metrics.
5. Be visible and present to ensure resolution of technical challenges to minimize downtime and improve system performance.
6. Set and monitor Service Level Agreements (SLAs) for IT support with external vendors to ensure timely response and issue resolution and maintain high service availability.
7. Optimize the use of external resources to maximize value for the organization.
8. Coordinate local IT projects in sync with global IT strategy.
9. Manage, maintain, and upgrade country IT environment in line with corporate IT strategy.
10. Responsible for managing IT budget, allocating resources effectively, and making informed decisions about technology investments.
11. Provide training and technical expertise to business colleagues as required.
12. Act as a business relationship manager with Global/Regional IT providing feedback on local activities and advances.
13. Be flexible to support IT global operating model across borders and technologies.
14. Responsible for ensuring compliance with corporate IT policies to safeguard the security and integrity of IT systems and data.
15. Liaise with the global IT Shared Services to ensure the performance of the service.
16. Maintain inventory of all IT hardware/software as well as the documentation of all IT processes.
17. Manage the Lifecycle of office IT equipment, including planning, ordering, installing, configuring, delivering, refreshing, exchanging, deleting, and disposing workplace and meeting room equipment.
18. Follow global processes such as Demand-, Incident-, Asset-, and Change Management.
19. Participate in global projects.
Requirements:
* Ability to positively engage and develop relationships with multiple stakeholders.
* Ability to deal with ambiguity and uncertainty.
* The ability to identify problems, opportunities, and ideate/create ideas for improving existing work methods and workflows.
* Ability to work independently, deliver targets, and meet deadlines in a regulated medical environment.
* Ability to communicate complex issues effectively, both verbally and in writing.
* Demonstrated ability to manage budgets, deadlines, and expectations.
* Min 3 years' experience in the delivery of IT/Digitalization projects.
* Knowledge of GenAI and act as a local ambassador to drive the adoption of global AI solutions/services in the local organization.
* Knowledge of a SAP environment desirable.
* Bachelor's degree or equivalent experience in a related discipline.
* Experience in IT infrastructure, cloud, and digital transformations.