OverviewReady to utilise your skills in a medical technology environment, supporting hospital systems across the EMEA region. Join TCS as an IT Application Support Engineer (German speaking).Join a global tech leader right here in Donegal. With a large team and a state‑of‑the‑art global delivery centre, we offer world‑class career opportunities. We foster a culture of continuous learning, innovation, and respect, collaborating across teams, geographies, and disciplines to drive real change for clients around the world.Careers at TCS mean opportunities to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.Job DetailsJob Type: PermanentJob Location: Letterkenny, Co. Donegal, Ireland (Hybrid 3 days onsite per week)ResponsibilitiesFirst‑Line Support: Act as the initial point of contact for application‑related issues, incidents, and service requests from end‑users.Incident Logging & Tracking: Accurately record, categorize, and prioritize tickets in the ITSM tool, ensuring SLA compliance.Basic Troubleshooting: Diagnose and resolve common application issues (configuration, performance, usability, workflow, logs); manage storage, databases (indexing, backup/replication, query connectivity).Escalation Management: Identify complex issues and escalate to L2/L3 with detailed documentation for faster resolution.Case Documentation: Document all incidents and service requests in line with ITIL best practices, including categorization, impact, urgency, troubleshooting, customer updates, and resolutions.Monitoring & Alerts: Monitor application dashboards and respond to alerts to prevent downtime or service degradation.Knowledge Base Maintenance: Contribute to creating and updating support documentation and FAQs for recurring issues.Compliance & Security: Ensure adherence to healthcare data security standards and regulatory requirements during all support activities.Collaboration: Work with cross‑functional teams (infrastructure, integrations, field/installation and application specialists) to maintain service continuity.Continuous Improvement: Identify recurring issues and suggest process improvements or automation opportunities.Your ProfileEssential skills / knowledgeExperience: Application support fundamentals; ability to grasp functionality, workflow, dependencies, and backend application infrastructure.Basic Infrastructure Knowledge: Familiarity with servers, system interfaces, service statuses, logs, monitoring, and basic troubleshooting.Database Basics: Ability to check connectivity, run simple queries, and escalate as needed.Storage Awareness: Understanding of disk space monitoring and log file management.Operating Systems: Basic knowledge of Windows/Linux environments for application hosting.ITSM Tools: Experience with ticketing systems.Remote Support Tools: Ability to use remote desktop and diagnostic tools.Soft Skills: Clear and professional communication; problem‑solving; customer service orientation, especially in healthcare contexts.Desirable skills / knowledgeDegree or certification in IT or a related discipline (preferred).ITIL certification (preferred).Knowledge of HL7 or DICOM standards.Background in Cardiology or Radiology environments.German language fluency (B2 or higher) in addition to English.Note: On-call/shift patterns may apply where applicable.Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our salary packages include pension, health care, life assurance, laptop, and access to extensive training resources and discounts within the Tata network. We offer health & wellness initiatives and sponsor events and community programs in Ireland.Diversity, Inclusion & WellbeingTata Consultancy Services UK&I is committed to accessibility and equality, welcoming diversity in all its forms. We are an equal opportunity employer and encourage applicants from all backgrounds to apply. We are a Disability Confident Employer and offer adjustments in the application process or interview upon request. Please email UKI.Recruitment@tcs.com with the subject line: “Adjustment Request”.Beware of fraudulent offers. TCS does not ask for payment or deposits from candidates at any stage and never uses free email services for formal offers. If you encounter suspected fraud, please report to UKI.Recruitment@tcs.com.Due to high application volumes, we may not respond to every applicant individually. If you have not heard back within 30 days, please consider your application unsuccessful.ContactFor application support or accessibility requests, please email UKI.Recruitment@tcs.com with the subject line: “Application Support Request”.
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