Content Coordinator
Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder's merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Cork Builders Providers, Panelling Centre, Davies, Telfords, Sitetech, Proline, Heiton Steel, Sam Hire and HSS Hire Ireland.
Principle Objective
The Content Coordinator is responsible for ensuring the accuracy, integrity, and customer-centric presentation of product data across Chadwicks Group's digital platforms. This role supports both internal teams and external suppliers, driving data quality and optimising the user experience.
Knowledge & Experience
* Strong administration and organisational skills
* Excellent written & verbal communication
* Ability to handle multiple tasks daily
* Experience in data management, analysis, and reporting
* Experience with Product Information Management (PIM) systems (Desirable)
* Familiarity with AI generative enrichment tools and eCommerce platforms (Desirable)
* Previous exposure to software and systems testing (Desirable)
* Experience with MS Office programmes (Excel, Word, PowerPoint)
Key Responsibilities
General day to day administration tasks to include:
* Manage Product Data
* Ensure accuracy, integrity, and compliance of product data in the PIM system
* Review, approve, and maintain data quality, including manual entry and AI enrichment.
* Supplier & Stakeholder Support
* Onboard and support suppliers through data enrichment processes
* Collaborate with Category Managers and internal teams to maintain standards and resolve issues.
* System & Process Oversight
* Test software upgrades and manage external support relationships including support ticketing.
* Develop and enforce policies for data submission, handling, and security.
* Customer Experience & Reporting
* Publish product data with a customer-centric focus.
* Act as point of contact for data accuracy issues and deliver monthly performance reports.
* Assist with ad-hoc reporting and data validation.
Essential Competencies
* Function independently (multi-task and thrive in a fast-paced environment) and within a team
* Strong interpersonal skills with a high focus on internal customer service delivery
* Excellent attention to detail
* Exemplary writing & communication skills
* Adaptable & flexible with an ability to cope with an evolving role
* Completer finisher attitude to all tasks
* Innovative and forward thinking; look for efficient ways of working
* Positive and enthusiastic attitude
Key Relationships
* Product & Digital Team
* Category Managers
* Marketing Team
* E-commerce Team
* teams in Telfords, Cork Builders Providers, Panelling Centre and other Group businesses
* Suppliers
* Head Office colleagues
* Branch Managers
* Branch colleagues
* External software support suppliers
Contract Type
* Permanent
* Full time 39 hour contract
* Working week Monday to Friday
Our Benefits Include
* Competitive Basic Salary
* Bonus Opportunity
* Private Health Care
* Sick Pay Scheme
* Paid Maternity and Parental Leave
* Pension Scheme
* Colleague Saving Scheme
* Profit Share Scheme
* Colleague Discount
* Educational Assistance
* Wellness initiatives
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
DISCLAIMER: Chadwicks Group reserves the right at any time to change, delete, or add to any of the provisions of this Role Profile at its sole discretion and it is the colleagues responsibility to familiarise themselves with these changes. Furthermore, the provisions of this Role Profile are designed by Chadwicks Group to serve as guidelines rather than absolute responsibilities and duties.