Customer Service Operations Manager
This is a key operational role responsible for coordinating service activities, supporting field engineers and ensuring an excellent customer experience from enquiry through to job completion.
Key Responsibilities:
* Manage customer service activities from initial enquiry through to handover
* Plan, schedule and coordinate jobs for service engineers across Ireland
* Manage workflow through the company's job management software
* Prepare and submit RAMS and ensure compliance with Health & Safety requirements
* Oversee the completion and submission of service reports and management reports
* Provide quotations and assist with surveying work
* Maintain strong relationships with key customer accounts
* Support field engineers and customers with technical queries
* Liaise closely with service and sales teams
* Ensure compliance with ISO standards: 9001 (Quality), 14001 (Environmental), 45001 (Health & Safety)
Requirements:
* 3-5 years' experience in a similar operations, service coordination, or customer service management role
* Experience in a technical, engineering or mechanical services environment is an advantage
* Strong organisational and multitasking abilities
* Excellent communication and interpersonal skills
* Confident planning workloads and managing priorities
* Strong IT skills, including Microsoft Excel and job-management systems
* High level of initiative, accuracy and problem-solving ability
* Able to motivate individuals and work effectively within a team
* Flexible, energetic and customer-focused
* Third-level qualification desirable but not required
Benefits:
The successful candidate will play a central part in the day-to-day running of the service department and will be a key member of the company's management team. The ideal candidate will take charge of customer service and make an impact every day.