POSITION SUMMARY:
In this position you will:
a. Advise customers on health and beauty (grooming) requirements
b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising
c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.
d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.
KEY DUTIES & RESPONSIBILITIES:
Your typical duties and tasks will be to:
* Provide a professional and confidential service to customers and patients during the process of selling OTC medicines in accordance with all legislative, contractual, professional and ethical obligations.
* Working closely with the dispensary team to ensure that medicines are sold safely and to the standards set out in legislation.
* To collect and hand out prescriptions to patients in a safe and professional manner.
* To provide expert advice to patients regarding the safe and appropriate use of all medicines.
* Provide quality customer service – Scripts In/Out, Dispensary and on the shop floor, by ensuring customers receive prompt and quality information
* To manage the dispensary & pharmacy stock including general merchandising, administrative duties, ordering stock and pricing.
* To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and other health and beauty products
* To anticipate customers' needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
* Communicate effectively with a diverse range of people, including patients and pharmacy staff
* Greet all customers in store in a friendly and welcoming manner
* Attend to telephone enquiries in accordance with company procedures
* To create and maintain effective relationships with patients, customers and pharmacy staff
* Report discrepancies and problems and escalate customer complaints to your supervisor or manager.
* Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct
* Always keep customer and employee information private and strictly confidential
* Be responsible for the quality of your own work
* As and when required, assist other team members with tasks
* Attend staff meetings and in store training as and when required
* Report security risks and thefts to management and/or security guards when applicable
* Take all reasonable care for your own and others safety and wellbeing while at work
* Make sure you know and comply with all safety instructions and operating procedures
* Follow all reasonable instructions provided by your Supervisor and/or manager
* Perform any other reasonable duties as requested by your Supervisor and/or manager