## Galway Experience Centre (GEC) Customer Engagement Lead* Define customer experience requirements across customer touchpoints typically for multiple products/solutions across several businesses.
* Apply and tailor customer experience design methods to lead complex cross-functional and cross-partner customer experiences.
* Influence cross functional teams, including non-company entities to design customer/partner experience across the product sales cycle, including the overall relationship.
* Partner with horizontal teams to deliver experiences to the market.
* Establish and execute metrics to assess customer and partner experience.
Record and evaluate findings related to experience outcomes.
* Leverage the experience outcomes to support sales efforts by identifying further opportunities and strengthening relationships with customers and partners* Develop and oversee customised customer and partner experiences for the GEC* Lead discussions, distil key insights, and determine actionable follow-up plans following briefings.
* Offer strategic guidance for process enhancement and policy establishment within the GEC.
* BA or BS in Marketing or related field; MBA preferred.
* 10+ years marketing experience.
* Industry, sales, channel and/or program experience a plus.
* Mastery knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management.
* Experience across integrated marketing communications.
* In-depth knowledge of industry and customer segments and demand generation program.
* Strong partner focus, including experience with global and local ISVs, SI, retail or channel partners.
* Excellent written/oral communications and analytical skills.
* Excellent interpersonal skills; ability to build, manage and influence virtual teams.
* Excellent negotiating skills.
* Ability to interface effectively with all levels of management and functional disciplines.
* Excellent influencing, consensus-building and conflict-resolution skills.HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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