Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic.
Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform.
Thrive's Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies.
If you're not sure that you're 100% qualified, but this sounds like a role you would Thrive in – we want you to apply We believe skills are transferable and passion for our mission goes a long way.
The Customer Success Team is a driving force at Thrive Global.
This growing team of Customer Success Managers (CSMs) oversees all phases of the customer lifecycle following the acquisition of a new customer.
The Senior Customer Success Manager is responsible for the successful delivery, adoption, and ongoing engagement of Thrive's technology solutions to customers and ensuring these solutions continue to be successful for the customer over time.
You will oversee day-to-day customer relationships and are responsible for retaining and growing customer relationships.
What You'll Do:
Owns a defined portfolio of customers across the lifecycle, including renewals and expansion
Forecasts renewals and expansion in partnership with Sales, with support as needed
Manages timelines, risks, and customer readiness for launches and ongoing programs
Leads executive-facing QBRs for assigned accounts
Partners cross-functionally to deliver adoption, engagement, and value realization
Represents the voice of the customer and escalates risks appropriately
Contributes to CS playbooks, best practices, and process improvements
Owns the most complex, high-revenue, or strategically critical accounts
Leads renewal and expansion strategy with minimal oversight
Drives executive alignment across large, multi-stakeholder customer organizations
Anticipates and mitigates risk before it impacts retention or expansion
Serves as a strategic thought partner to customers, not just an execution lead
Drives internal alignment across Sales, Product, Marketing, and Leadership for priority accounts
Proactively identifies patterns and influences CS strategy, playbooks, and operating model
Success looks like:
Expansion-driven growth, executive trust, complex account stability, and team-wide impact.
Who You Are:
Experienced in deploying complex company-wide client engagements, ensure executive and administrative stakeholder alignment to support those engagements, and consistently show value that activates renewals, expansions, and referrals.
Experience managing deal sizes ranging from $100k to $5 M
A track record of building successful, long-term client relationships, and consistently ensuring high NPS and low churn.
Equipped with an exceptional ability to prioritize, manage time and anticipate needs
A history of organizational excellence and a desire to continuously evaluate and improve existing processes.
Comfortable receiving and providing compassionately direct feedback
Passionate about changing how we work and live and a demonstrated interest in topics relating to Thrive Global's mission, including well-being, productivity, neuroscience, psychology, managing technology, performance and wisdom
An overall passionate, proven, confident, operational customer success leader with an optimistic, problem-solving mindset and entrepreneurial spirit
Desired Qualifications:
BA/BS degree or relevant work experience
7-10+ years demonstrated success in customer success role, ideally with 2+ at a Saa S technology company
Strong communication, analytical, problem-solving and project management skills
Experience using Salesforce, G-Suite, Microsoft products, Zoom
Working knowledge of other data and/or customer management tools like Coda and Looker is a plus
Mission-Driven Impact: Be part of a company that's truly making a difference in people's lives around the world.