About Us:
Put simply, KCC help make buildings work.
We do that by planning, producing, installing and maintaining complete door, access control, specialist glazing & partition solutions. All to help deliver buildings that work, and keep working, for everyone that uses them. We help architects to realise their architectural vision, we're trusted by contractors to successfully deliver compliant, on-time, successful solutions, and we're relied on by building managers to keep their buildings safe, secure and performing as intended.
The role:
The Contract Manager is responsible for, and takes ownership of, the successful fulfilment of allocated projects from when the order is received by sales and handed over as a file to the contracts department.
At KCC we count on our Contracts Manager to act as an ambassador for the company and interact professionally with our valued customers. The Contracts Manager is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the Contracts Manager will be integral to reinforcing our reputation for exceptional customer service.
Primary Responsibilities:
* Prepare the site survey, preparation of drawings and notes required.
* Ensure the client signs off of all drawings/variations.
* Order and procure stock when/if required.
* Procure labour either internally or externally (subcontractors).
* Communicate with site team re-programme and delivery (this includes any works required by KCC from the client or contractor). This needs to be both verbal and written where appropriate and should always be executed in a timely fashion.
* Communicate with site team re pre-installation requirements (certification, inductions, etc).
* Visit sites both prior to and during installation to ensure contract is being carried out as per agreement and any issues are flagged in a timely fashion.
* Check and sign-off installations completed by KCC
* Check and sign-off contractor(s) – this may be executed by the site installer but remains the responsibility of the contracts manager to ensure it is complete.
* Invoice or invoice approve work as per the latest agreed contract values on the correct account for the project.
* When required post contract assistance to the accounts staff to ensure the account is paid in full first time e.g. ensure all paperwork has been submitted.
* The above duties are not limited to your role, your Manager will instruct you on other duties that are deemed necessary to complete your role
Desired Competencies
* Strong organisational Skills
* Assertiveness
* Problem-solving abilities
* Leadership skills
* Effective communicator
* Customer service focus
* Building effective teams
* Influencing skills
Please apply with covering letter & CV to [email protected]