Job Overview
We are seeking a dynamic Call Centre Representative to join our team. The ideal candidate will be responsible for handling incoming and outgoing calls, providing excellent customer service, and promoting products or services. Job is in a Office in Tuam - H54DA39
Responsibilities
* Answer incoming calls professionally and provide information about products or services
* Route / Map vans
* Make outbound calls to follow up on customer inquiries
* Upsell products or services to customers where appropriate
* Taking payment over the phone from technicians on the road / Customers
* Conduct data entry and accurately record customer information
* Analyse customer needs to recommend the most suitable products or services
* Communicate effectively in English
Skills
* Fluent in both English
* Strong phone etiquette skills
* Ability to communicate clearly and effectively
* Proficient in data entry and using CRM software
* Multilingual abilities are advantageous
Job Types: Full-time, Permanent
Pay: €28,000.00-€30,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* On-site parking
Work Location: In person