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Administration manager

Steering Point
Administration manager
Posted: 4 December
Offer description

Administration Manager (Women's Health Dublin)A super opportunity to work for a cutting-edge Women's Health Centre which brings expert care, diagnostics, and specialist services together under one roof. The role offers the unique opportunity to shape a brand-new centre, lead a committed administration team, and deliver an exceptional patient experience.As Administration Manager, you'll be the driving force behind front-of-house operations, appointment management, patient flow, and administrative excellence. You'll lead, support, and motivate a growing admin team, champion customer service standards, and keep daily operations running smoothly.Reporting to the Operations Manager and working closely with clinical teams, you'll ensure that service is efficient, patient-focused, and delivered to the highest standard.Responsibilities include ;Supervise and inspire the admin/reception teamManage rosters, performance, training, and developmentBuild a strong, engaged, service-focused cultureOversee reception, bookings, call handling, and patient registrationEnsure smooth appointment coordination across multiple specialtiesTroubleshoot operational issues and maintain high service standardsSupport SOP development and process improvementsOversee admin systems, CRM/booking tools, TMS, and telephonyMaintain accurate, confidential patient recordsUse data and KPIs to improve workflow and service deliveryWork closely with consultants, nurses, and other teams you will ;Provide clear communication channels for staff and stakeholdersEscalate incidents promptly and support continuous improvementOur ideal candidate will need;3+ years' experience supervising or leading admin teamsStrong background in scheduling, call handling, or front-of-house operationsConfident people leader with excellent communication skillsTech-savvy—comfortable with CRM/telephony/booking systemsExperience in healthcare, Meditech, IPIMs, or IMedDoc is a plusThe role will offer a competitive salary, pension, and annual leave

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