Experience the thrill of a dynamic technical role as a Senior IT Analyst, where you'll play a pivotal part in both internal operational excellence and customer-facing support. You'll be at the forefront of client interaction, ensuring their issues are addressed promptly and effectively.
As a key member of our team, you'll leverage your proven problem-solving skills to contribute significantly to our client's success. We offer competitive benefits and career advancement opportunities, aligning with the responsibilities of this integral position.
Reporting Structure:
* You will report directly to our Technical Operations Manager.
Key Responsibilities:
* Lead and mentor a team providing IT support on various issues.
* Maintain organization and accuracy, prioritize tasks effectively.
* Assist in mentoring and training team members.
* Address user requirements with commercial insight.
* Diagnose and resolve complex technical issues.
* Stay updated on emerging technologies.
Essential Skills & Qualifications:
* Minimum 3 years in technical support with leadership experience.
* Project management skills, including proposal writing.
* Strong knowledge of OS, networking, and hardware.
* Excellent communication skills, ability to explain technical concepts clearly.
* Ability to multitask and work under pressure.
* Logical thinking and problem-solving skills.
Technical Expertise:
* Microsoft & Apple Operating Systems.
* Kaseya & Datto Products.
* Office365 & Intune.
* Desktop/mobile support.
* Android and iPhone devices.
* Point-of-sale (PoS) systems.
* Industry certifications (e.g., CompTIA A+, Network+) are desirable.
Benefits Package:
* 33 days annual leave.
* Mobile phone and laptop provided.
* Pension scheme.
* Ongoing training and qualification opportunities.
* Access to cutting-edge technology.
* Professional development opportunities.
* Dynamic and inclusive work environment.