Job SummaryDue to continued growth in our business, Healthwave is recruiting Full-Time Customer Support Agents to join our team at Dundrum Town Centre (Dublin 16).This is a customer-focused role supporting patients across Ireland with their prescriptions and healthcare product orders. You'll work on-site as part of our Customer Support Team, with a Team Leader and team members based in Dundrum—we do not outsource our customer support.Full training is provided, and you'll be supported with a buddy/pairing system until you're fully comfortable in the role. You'll also be working in a friendly, supportive environment with the pharmacy team co-located on-site, making it easy to get quick answers and resolve queries efficiently.Working hoursMonday to FridayShifts cover business hours 8:00am–6:00pmUp to 40 hours per weekLocation & Hybrid optionThe role is based on-site in Dundrum for training and during your probation period.A hybrid working arrangement may be offered after a 6-month probation period, at the company's discretion, based on performance and business needs.What you'll doFollowing training, you will support our patients by:Responding to customer queries via phone, email, and chatPlacing orders on behalf of customersLiaising with the on-site pharmacy team to resolve customer issuesProcessing customer payments securely and accuratelyTracking deliveries and helping resolve any delivery-related issuesKey responsibilitiesProvide a high standard of customer service across phone and messaging channels (including social media/text where required)Respond promptly, clearly, and professionally to customer requestsProactively trace delayed parcels and work towards resolutionLiaise closely with the pharmacy team to ensure issues are resolved quicklyContribute ideas to improve our customer experience and support processesAbout HealthwaveHealthwave launched in 2014 to bring affordable medicines to Irish patients. Since then we have grown to 20,000 patients across Ireland and have a team of 20 at our pharmacy hub in Dublin. We deliver monthly prescriptions and healthcare products nationwide at low cost.What we offerFlexible hoursCompetitive salary (depending on experience and qualifications)Generous staff discounts in-storeDundrum staff discounts schemeEmployee Assistance ProgrammeFull training, buddy system, and a supportive onboarding processRequirements (for shortlisting)Experience in a customer service roleFluent English (spoken and written)Comfortable using computers and web-based applications as part of day-to-day workNice to haveFamiliarity with ticketing/phone systems such as Zendesk, 3CX, or similarPharmacy experience (advantage, but not essential)How to applyPlease include a cover letter outlining your suitability for the position and why you'd like to work with Healthwave.Only shortlisted candidates will be contacted for interview.