Customer Service Representative - Evening Shift (17:00-01:00)
2 days ago Be among the first 25 applicants
Customer Service Representative – Galway – 17:00 to 01:00 Monday to Friday
We are looking for a motivated Customer Service Representative to join a growing team within the Network Marketing sector. As the first point of contact for both customers and brand partners, you will handle inquiries, address issues, and ensure a smooth and positive experience. Your responsibilities will include offering support on product information, order status, company policies, and compensation plans, all while maintaining a high level of professionalism and efficiency.
This position is based in Galway. You must be available for working hours which are 17:00 to 01:00 Monday to Friday. Hybrid options available.
Key Responsibilities
* Respond promptly to customer and brand partner inquiries through phone, email, and live chat.
* Resolve issues related to orders, products, refunds, commissions, and accounts.
* Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.
* Provide detailed information on company policies, promotions, and compensation structures.
* Stay updated on the company’s products, business model, and compliance protocols.
* Process refunds, exchanges, and adjustments in line with company guidelines.
* Record customer interactions accurately and escalate complex cases to the appropriate team.
* Assist brand partners with navigating back-office systems and understanding their earnings and orders.
* Represent the company in a knowledgeable, professional, and courteous manner.
* Collaborate with other departments to provide a seamless experience for customers.
* Adhere to company procedures and industry regulations to ensure compliance.
Additional Responsibilities
* Complete all required training and adhere to established policies and procedures.
* Carry out other duties as assigned.
Requirements And Qualifications
* Native speaker of one or more languages.
* Proficiency in both spoken and written English.
* Strong communication skills.
* Excellent problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
* Exceptional telephone and customer service skills.
Please apply today if you are interested or contact emma.doyle@cpl.ie with an updated CV with any queries.
#CplGalCommercial24
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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