Ergo are seeking an IT Operations Director for a permanent hybrid role in South Dublin. The successful candidate will be responsible for the management of technical and sales teams and should have a strong technical background in M365, IT Security standards and network solutions. As part of the Management group you will input into company strategy and service offerings.
This is a new role which has been created due to exceptional recent growth.
What will you do?
* Manage Engineering teamto…
* Ensure projects are completed in line with customer expectations and quality standards.
* Acting as the escalation point for technical issues.
* Incident management and reporting
* Training of the engineering team
* Process and service delivery improvement
* Manage Sales & Account Management team
* New product evaluation
* Assess industry trends to identify improvements in service delivery
* Provide input into technical direction of the company in terms of strategy and management
You should have experience in the following:
* Managing technical teams of Engineers
* Systems Administration of M365 solutions
* Cyber Security standards including ISO27001
* Networking / Firewalls
* Disaster recovery
* Experience in an MSP environment a real advantage
Apply today for more information.