Company description: Tirln is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirln has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirln now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Irelands number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition. Tirln has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China. A talented team of over 2,100 people manage Tirlns network of 11 production facilities, with annual revenues of over €3 billion. Tirln is committed to sustainability through its comprehensive Living Proof programme and has signed up to the Science-Based Targets initiative (SBTi). For more information, visit Job description: Customer Executive Hybrid / Citywest Tirln Tirln, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirln owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition. We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Role Profile The Customer Executive at Tirlan will report to the Senior Customer Manager and is responsible for supporting the Consumer Domestic sales and customer management teams, assisting in market analysis, and ensuring customer satisfaction. The role is designed to build foundational skills in sales, customer relationship management, and cross-functional collaboration. By effectively managing these responsibilities, a Customer Executive can contribute to the overall success of the sales team and develop a strong career path within Tirlan. Responsibilities Assist Customer managers in managing client relationships. Act as a point of contact for customer inquiries, ensuring timely and accurate responses. Participate in customer visits and meetings to understand their needs and build relationships. Assist in preparing sales reports and analysing sales data, whilst ensuring accurate and timely processing of customer orders. Support implementation of promotional activities and product launches and associated admin. Coordinate with internal teams /departments to ensure smooth account operations and maintain accurate records of customer interactions, orders, and account status. Assist in resolving customer issues related to orders, deliveries, and product inquiries. Prepare materials and agendas for customer meetings and internal reviews. Ensure follow-up actions from meetings and interactions are completed. Gather and analyse market data to identify trends and opportunities whilst monitor competitor activities and provide insights to the sales team. Collect and report customer feedback to inform product and service improvements. Collaborate with marketing, supply chain, and finance teams to align customer strategies and assist in cross-functional projects that aim to improve customer satisfaction and sales efficiency. Monitor key performance indicators (KPIs) related to customer accounts and sales targets and provide regular updates to supervisors on progress towards goals and objectives Adhere to Tirlans ethical standards, policies, and regulatory requirements. Demonstrate honesty and integrity in all customer interactions and business activities. Requirements Strong attention to detail, with excellent organisation and presentation skills. Self-motivated and excellent levels of energy and drive and passion We offer Free parking incl. EV charging where applicable On-site gym free to use for employees Bike to work scheme Work/life balance and collaborative work culture Career progression opportunities About us Through our expertise in research and development, customer insights, food safetyand state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirln but this isnt the role for you? Join our talent community and sign up for job /careers Tirln is a Values Based Organisation Profile description: Role Profile The Customer Executive at Tirlan will report to the Senior Customer Manager and is responsible for supporting the Consumer Domestic sales and customer management teams, assisting in market analysis, and ensuring customer satisfaction. The role is designed to build foundational skills in sales, customer relationship management, and cross-functional collaboration. By effectively managing these responsibilities, a Customer Executive can contribute to the overall success of the sales team and develop a strong career path within Tirlan. Skills: Customer Executive Consumer Customer Executive customer relationship management Benefits: Laptop Paid Holidays Parking Pension