Technical Support / Field Engineer
Location:
Santry, Dublin 9 (Office & Field Based)
About the Role
We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin.
This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.
Key Responsibilities
Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
Deliver excellent customer service, offering the best solutions available.
Support customers and installers with technical advice and guidance.
Act as a professional representative of the company and its brand.
Liaise with Quality Control and Design teams, providing valuable product feedback.
Deliver product training sessions to industry professionals, covering installation and troubleshooting.
Work collaboratively across sales, technical sales, design, and quality teams.
Maintain a positive, professional image of the company at all times.
Skills & Experience
Fully qualified plumber with a minimum of 3 years' experience.
Previous Service Engineer or technical support experience an advantage but not essential.
RGI and/or F-Gas certification desirable but not required.
Full clean driving licence.
Safe Pass (training can be arranged if not already held).
Strong communication skills with the ability to work well in a team.
Punctual, proactive, and confident in decision making.
Basic IT skills beneficial but not essential.
A strong willingness to learn about products, systems, and customer needs.
What's on Offer
Competitive salary (€48,000 – €55,000 DOE)
Fully expensed company vehicle, smartphone, and tools
Contributory pension scheme
Further education support
Employee Assistance Programme
Attractive annual leave package
Hybrid role combining field work and office-based support from Santry
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