Job Overview
The Customer Support Liaison serves as the initial point of contact for customers, providing a professional and welcoming experience.
* Manage customer inquiries and process transactions efficiently to ensure accuracy.
* Perform daily cash reconciliations to maintain financial integrity.
* Maintain and update customer records in the company database to ensure data accuracy.
* Assist with administrative tasks such as report generation, stationery orders, and filing.
Collaborate with other departments to promote customer satisfaction and adhere to company policies and procedures.
Responsibilities
Key responsibilities include:
1. Responding to customer inquiries via phone, email, or in-person.
2. Managing customer complaints in a timely and professional manner.
3. Maintaining accurate and up-to-date customer records.
4. Coordinating with other departments to resolve issues and improve customer experience.
Benefits
This role offers a unique opportunity to develop customer service skills and contribute to a team-oriented environment.