Job Title: Head of Customer Support
The ideal candidate will lead and elevate customer support functions for mission-critical solutions, driving exceptional customer satisfaction by managing a high-performing team, proactively resolving complex issues, and strengthening client relationships.
Key Responsibilities:
* Oversee SaaS & on-prem support operations for financial software
* Lead, mentor, and grow a skilled application support team
* Build and maintain strategic relationships with key clients
* Drive process improvements to enhance service quality and efficiency
* Collaborate with product, development, and account teams to meet customer needs
* Manage escalations with urgency and professionalism
Requirements
* Proven experience in leading high-performing teams
* Exceptional communication and interpersonal skills
* Ability to drive process improvements and efficiencies
* Strong analytical and problem-solving skills
* Ability to work collaboratively with cross-functional teams
Benefits
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment