OverviewOur client is looking for experienced Trust & Safety professionals to join their Escalations team. This is a temporary contract.ResponsibilitiesServe as an expert to interpret and enforce the clients terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)Investigate emerging risks on company products through the review of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material across organic, ads and commerce.Gather, analyse and utilize data from content/ad/account reviews to generate insightsAdapt to changing requirements and requests effectivelyMinimum Qualifications5+ years of experience in Trust & Safety or Online Operations for a tech company, operations or similar rolesCritical thinking with a proven track record of enhancing customer experience through innovation and continuous improvementAbility to work with graphic and objectionable content.Ability to make judgments under tight deadlines and competing prioritiesBasic knowledge in analytical tools (e.g., Excel, SQL) for driving analyticsSeniority levelMid-Senior levelEmployment typeContractJob functionInformation TechnologyIndustriesIT Services and IT Consulting
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