JOB DESCRIPTION
CUSTOMER CARE
· To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
· To communicate with the customers in and effective and welcoming manner
· Ensure products are served to customers in line with Food Hygiene Requirements
· Maintain knowledge of current in deli sales and promotions
· Assist customers with queries regarding deli products
OPERATIONAL & STORE PRESENTATION
· To accurately compute sales prices, total purchases and receive & process appropriate payment from the customers in line with cash register and/or cash handling policy
· Assist customers in bagging purchases
· Maintain knowledge of current in store sales and promotions
· Answer customer queries with regard to the store and its merchandise
· To deal with customer complaints in a professional and pleasant way and refer to the Store Manager where appropriate
· Open and close cash registers performing tasks such as counting money, balancing cash drawers and making deposits in line with cash handling policy
· Clean shelves & counters and sweep floors internally and externally ensuring store is tidy and free from clutter at all times
· Clean all areas of the store (including staff facilities) as directed by Assistant Store Manager/Store Manager
· Maintain a clean and well organised back store area
· To receive and check stock in line with company guidelines
· Ensure stock is packed in line with company merchandising guidelines
· Update shelf edged labels as instructed by the Assistant Store Manager
· To rotate stock appropriately minimising waste
· To be vigilant at all times to prevent stock loss and waste
· To conduct stock takes as instructed by Assistant Store Manager/Store Manager
· To take care for your health & safety and that of your colleagues and customers and take action to reduce risks and hazards
FOOD SERVICE
· Check temperatures in the deli area ensuring they are compliant with HACCP regulations
· Maintain HACCP records in line with store policies
· Monitor Critical Control Points and ensure food is not open to contamination
· Comply with relevant controls around all foods including Fresh and Red Meats
GENERAL
· Any other duties that may be assigned to you by the Assistant Store Manager/Store Manager
PERSON SPECIFICATION
Excellent interpersonal and communication skills
Excellent communication skills
Numerical abilities
The ability to work as part of a team
The ability to use initiative
Sound judgement with the ability to make decisions
Self-motivated
Good attention to detail
Job Type: Full-time
Pay: €***** per hour
Benefits:
Flexitime
Food allowance
On-site parking
Experience:
Sales & Foods Service: 1 year (preferred)
Work Location: In person