Overview
Join Quest Software as a Desktop Support Analyst, where you'll provide hands-on technical support to ensure smooth day-to-day operations for our teams. This role is perfect for a proactive problem-solver with strong troubleshooting skills, offering the chance to work with a wide range of hardware, software, and IT systems in a dynamic, global tech environment.
Responsibilities
* Image, install, configure, and deploy PCs for new employees (Windows 11 OS)
* Assist employees with moving their IT equipment during department and office moves
* Assist employees with configuration and setup on mobile devices
* Troubleshoot and resolve calls / emails from employees who are having issues including unable to login, unable to access the internet, unable to access corporate wireless, unable to VPN, and similar
* Primary responsibility for the local office from an IT perspective
* Perform basic windows administration such as password resets and file and folder administration
* Track incidents, requests and problems in an IT Service Management tool and track inventory deployments in an Asset Management tool
* Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weigh up to 20kg each
* Provide primary IT support to internal company employees
* Responsible for on-site and remote troubleshooting, repair, configuration and deployment of PC's (mostly windows based with a few Apple related), printers, and mobile devices
* Handle support related issues with Internet browsers, wireless connectivity, enterprise applications and other similar items experienced in a corporate environment
Qualifications
* 3 years minimum experience working in a Windows based corporate environment, troubleshooting, diagnosing and resolving hardware issues with PC's and mobile devices
* 3 years minimum experience troubleshooting, diagnosing, and resolving client network, connectivity, wireless and VPN issues in an enterprise environment
* 3 years in a customer support role
* 3+ years of PC desktop support experience
* Requires a strong customer focus and excellent analytical, problem solving, oral, telephone, and written communication skills
* Must be extremely organized and able to work without direct supervision
Company Overview
Quest Software builds the foundation for enterprise AI with solutions in
data governance, cybersecurity, and platform modernization
. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
Why Quest
At Quest, Your Work Makes An Impact. You'll Help Organizations Get AI-ready While Building Your Career With a Global Team Of Innovators. We Offer
* Competitive pay, annual bonuses, and top-performer recognition.
* Comprehensive health, family, and retirement benefits.
* Flexible work options, generous PTO, and wellness programs.
* Professional growth through learning platforms, mentorship, and leadership programs.
* Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.