IT Specialist
An exciting opportunity has emerged for a skilled IT professional to play a pivotal role in supporting the delivery of fair and transparent personal injury claims resolution.
This is a unique chance to contribute to a major digital transformation programme while ensuring the smooth running of essential ICT services that underpin our mission. You will be part of a close-knit, knowledgeable team, working in a supportive environment where your expertise will directly impact both day-to-day operations and long-term strategic projects. With generous annual leave, flexible working opportunities, and exposure to cutting-edge technology initiatives, this fixed-term contract offers you the platform to make a meaningful difference while developing your professional skills.
Key Responsibilities:
* Work closely with external managed service providers to ensure reliable delivery of daily ICT services, including server management, backup solutions, disaster recovery processes, and proactive monitoring for cyber threats.
* Take ownership of resolving issues related to existing portals, claims management systems, and Microsoft Dynamics case management platforms, ensuring minimal disruption to users.
* Manage incident response by escalating ICT issues appropriately and communicating effectively with stakeholders during major incidents or service disruptions.
* Assist in managing relationships with vendors and contractors, ensuring their support aligns with organisational policies and delivers value for end users.
* Support the development and implementation of ICT-related standards, policies, and procedures such as disaster recovery plans, security protocols, and AI usage guidelines.
* Create and maintain comprehensive technical documentation to ensure clarity and continuity across all IT operations.
* Champion continuous improvement initiatives within IT by identifying areas for enhanced service delivery and quality assurance.
* Lead procurement activities for ICT services and products, ensuring compliance with governance requirements and best practices.
* Participate actively in governance forums overseeing digital solutions and proposals to align technology investments with business objectives.
* Provide technical and application support to staff members in conjunction with managed service providers, coordinating second-level support as needed for complex system faults.
Requirements:
* A relevant third-level qualification or professional certification in Information Technology or equivalent experience (minimum three years post-graduate experience within an ICT environment required; over five years' experience may be considered in lieu of formal qualifications).
* Comprehensive understanding of IT infrastructure components coupled with proven experience managing ICT environments within medium-to-large organisations.
* Demonstrated ability to manage complex projects involving multiple stakeholders and intricate interdependencies from inception through successful delivery.
* Track record of effective contract negotiation and vendor relationship management that ensures alignment with organisational needs.
* In-depth knowledge of IT security principles and practical experience implementing data protection measures within regulated environments.
* Commitment to delivering high-quality IT service with a strong focus on customer satisfaction and responsive support.
* Proactive approach evidenced by previous success in identifying opportunities for process improvements or new technology adoption within IT teams.
* Familiarity with developing IT strategies, data management plans, application development lifecycles, and supporting business-critical systems.
* Awareness of emerging technology trends relevant to public sector organisations or similar settings.
Benefits:
We offer a competitive compensation package, generous annual leave, and flexible working opportunities to ensure a healthy work-life balance. Our organisation prioritises employee well-being and provides regular training and development opportunities to enhance your skills and career progression.
Join our team:
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