Overview
Senior Business Analyst - Dublin & Letterkenny, Ireland Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The role will contribute to health outcomes by connecting people with care, pharmacy benefits, data and resources. The team offers a culture guided by diversity and inclusion, comprehensive benefits and career development opportunities. Join us to start and make an impact on the communities we serve.
Caring. Connecting. Growing together. We are evolving healthcare with innovation, imagination, and a passion for solving problems in new and better ways. Optum is expanding its team in Ireland and provides opportunities for greater purpose and impact. We will support your career development; you will contribute talent, ambition, and drive.
Primary Responsibilities Of The Senior Business Analyst
* Provide data and operations analysis to ensure flawless execution of data flows for the HouseCalls business
* Analyse HouseCalls data to identify trends, patterns, and insights to drive data processing efficiency and automation
* Report findings in a clear and concise manner
* Create data insights through root cause analysis of outliers or deviations from goals
* Determine solutions or automate robust processing for outlier scenarios
* Continuous improvement of operational processes supported by the HouseCalls business
* Use data to make educated recommendations to internal leadership and clients
* Identify business solutions to resolve operational risks using analytic skills and a data-centric approach
* Classify short-term and longer-term deliverables to address identified risks
* Drive innovation and progressive improvement of existing and new processes
* Put the customer first and challenge existing processes to enhance the customer experience
* Be curious to explore innovative ideas that promote growth and value
* Work independently while being part of a close-knit team
* Provide mentoring and coaching to more junior team members
* Collaborate with others and maintain a team-oriented approach
Note: Telecommuters must adhere to UnitedHealth Group's Telecommuter Policy.
Required Qualifications Of The Senior Business Analyst
* Bachelor's degree from an accredited university or college, or equivalent experience
* Proven experience in data operations, data analytics, or a similar role in a high-volume environment
* Ability to present effectively with all levels of leadership and business partners
* Ability to work independently and within teams
* Intermediate proficiency with SQL
* Ability to self-manage workstreams with limited supervision
* Ability to write Business Requirements Documentation and partner with IT to manage requirements to successful delivery
Preferred Qualifications Of The Senior Business Analyst
* Working knowledge of the US Healthcare industry
* Proficient knowledge of SDLC & Agile Scrum frameworks
* Project Management certification
* Familiarity with data visualization tools (e.g. Power BI, Tableau)
* Advanced knowledge of Excel, Word, PowerPoint, Visio
* Lean Six Sigma Certification
Please note you must be eligible to work in the country of application without restrictions. Proof will be required. All telecommuters must adhere to Optum/UnitedHealth Group policies. Optum is an Equal Employment Opportunity employer and prohibits discrimination based on protected characteristics. 2025 Optum Services (Ireland) Limited. All rights reserved.
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