XPS Pensions Belfast, United Kingdom Full Time Reference: Updating relevant pension administration databases and systems. Logging and scanning post/correspondence. Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries. Receiving and handling internal and external telephone queries. Running automated systems calculations. Performing manual benefits calculations. Producing letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking. Returning original documentation and certificates to customers. Amending of, and with experience developing into checking non-financial work e.g. change of address. Developing a basic knowledge and awareness of their clients and associated schemes. Assisting the team with project related work e.g. bulk mailshots to scheme members. Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support and ITM (3rd party IT software provider). Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets. Minimum Grade 4/C in GCSE Maths and English, or equivalent. Excellent organisational and planning skills. Ability to work in advance of deadlines and prioritising multiple tasks. Able to see projects/tasks through to completion within given timescales. Willingness to learn. Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner. Able to take ownership and responsibility for own work. Enthusiastic, positive and flexible approach to work. Effective interpersonal skills. A high degree of accuracy and attention to detail is required in order to perform their duties both numerical and written. Good oral and written communication skills. An active listener and able to follow through on the instructions given. Able to work as part of a multi-disciplined team. Good problem-solving skills. Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations. Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check