Job Title: Customer Service Champion - Fluent Spanish & Portuguese Required
Key Responsibilities:
We are seeking an innovative and customer-focused Customer Service Executive to join our team. This role will involve providing exceptional customer service through a variety of communication channels, including phone, email, and chat.
Requirements:
* Full fluency in English, Spanish, and Portuguese
* A strong focus on customer experience and urgency
* Ability to build relationships and resolve disputes across geographies and cultures
* Customer relationship-building skills
* Proficiency in using technology systems accurately and effectively to update customer records and comply with automated workflows
Benefits:
* 25 days annual leave, increasing with years of service
* Company-provided health care and dental cover for employee and dependencies
* Pension scheme commencing after probation period
* Participation in employee recognition programs
* Discounted gift certificates and travel cards
* Income protection and life assurance
* Access to tuition reimbursement scheme and Workhuman University
Why Join Us?
This is not your typical call center. We prioritize every customer's positive experience and provide opportunities for career growth and development. If you're a motivated and customer-orientated individual looking for a new challenge, we encourage you to apply for this exciting opportunity.