Job Description
The Head of Operations is a senior leadership role overseeing the 24/7 manual production environment, including production, dispatch, and store operations. This individual will lead a team of over 150 employees, focusing on performance, development, and continuous improvement to ensure consistent delivery of high-quality products in line with the company's vision.
This key role emphasizes continuous improvement through the implementation of SMART targets, effective project management, accurate documentation, waste reduction, and preventative maintenance planning. The Head of Operations will be accountable for meeting quality standards, delivering production targets, and managing KPIs across all departments, with clear accountability and performance monitoring.