Opportunity to join rapidly growing leading energy organisation.
To support the successful onboarding of new customers and ensure ongoing follow-up account support.
The role works as part of the wider onboarding and technical support teams to maintain customer SLAs, deliver excellent communication, and help ensure timely and accurate resolution of issues for B2B clients.
Assist in the setup and configuration of new customer accounts, charger groups, pricing profiles, and access settings.
Participate in onboarding meetings, providing guidance to customers and supporting lead team members during product walk-throughs.
Providing follow-up support to customers after onboarding to ensure the system is working as expected and any early issues are identified quickly.
Experience
Degree / Diploma qualified in Business / Information Systems / Engineer or related with 2 years plus customer service experience ideally from initial contract, implementation, hand-over and future support and up-grades
Comfortable learning technical concepts and digital platforms
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