Trust & Safety Analyst | Mid-Level | Full-time
If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment that you are fit to work night shifts.
** A valid full-time work permit is mandatory for us to proceed with your application.
What you’ll do:
1. Lead a team promoting Accenture's core values within the team and project.
2. Work closely with the Ops Manager and support client demands, escalations, and review preparations.
3. Ensure all aspects of team operations meet SLAs daily.
4. Collaborate with Training, Quality, and Reporting Teams to enhance operational experience.
5. Conduct daily huddles, weekly wrap-ups, and monthly one-on-ones.
6. Measure team success and act as Subject Matter Expert.
7. Monitor risks and escalate as needed.
8. Provide coaching, guidance, and career development.
9. Maintain schedules, track leaves and overtime.
10. Lead change and innovation within the team.
11. Identify policy gaps and draft proposals.
12. Review operations proactively and act accordingly.
13. Manage team morale and productivity.
Why Accenture
Accenture is a leading global professional services company providing strategy, consulting, digital, technology, and operations services. With over 459,000 employees across more than 120 countries, we drive innovation to improve how the world works and lives. Visit us at www.accenture.com
Inclusion and Diversity
We are a diverse workforce committed to creating an accessible, inclusive, and welcoming workplace. We strive to accelerate equality for all. Please contact us at accessIErecruitment@accenture.com for any specific accommodation needs.
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