Senior Systems Analyst – HR Information System
Location: MacDonagh Office.
Job type: Permanent.
Overview of Role
Looking to advance your career in Healthcare Information Technology or apply your technical expertise to a different industry that has endless opportunities to innovate?
Healthcare is on the verge of a major technological disruption, and UPMC is leading the way by leveraging its vast global patient reach and acclaimed health-IT innovations.
Working within the International Division of UPMC, a not-for-profit US-based academic and multinational healthcare system, you will play a critical role in the implementation, integration and ongoing support of the Human Resources Information System (HRIS).
This role will be based in UPMC's Global Technology Operations Centre (GTOC) in Europe, supporting healthcare facilities in Ireland, Italy and Croatia.
Join our team of accomplished technologists who collaborate seamlessly across borders, develop global healthcare-IT skills and help deliver life-changing medicine.
Under the general direction of the Applications Services Manager, the Senior Systems Analyst HRIS oversees the software management lifecycle for the Human Resource Information System used across our EU footprint.
Primary responsibilities include the on-going assessment, design, development and implementation of HRIS applications and modules.
The role critically evaluates information from various sources, distinguishes user needs from actual business needs and partners with business users, project managers, consultants and IT leadership to optimize scope, benefits and risks of projects and manage stakeholder expectations.
Primary Duties and Responsibilities
Lead system implementation and integration of the HRIS.
Serve as the technical lead and business partner to internal customers throughout the implementation process.
Represent and liaise between HR, information services, external vendors and other stakeholders for HRIS design and implementation projects.
Provide the project management team with identified risks, concerns and ambiguities discovered during requirements gathering; assist in developing solutions.
Partner with project managers to complete requirements documentation in accordance with the project schedule.
Plan, coordinate and support user acceptance testing and subsequent deployments in coordination with other team leaders.
Perform end-user and application support functions, including problem solving and resolution of application function defects; provide systems and application training.
Support HRIS integration with other UPMC applications/solutions (e.g., Payroll, Time and Attendance).
Oversee and maintain the optimal function of the HRIS, including configuration, development, maintenance and upgrade of applications, systems and modules.
Manage permissions, access, personalization and similar system operations and settings for HRIS users.
Manage external interfaces, constraints, quality issues and other non-functional requirements.
Document changes to baseline requirements through standard change control; document software test plans, technical requirements, release notes and training materials.
Manage the application pipeline of requests, prioritizing with relevant stakeholders and workgroups.
Develop, implement and maintain rigorous upgrade/patching processes with comprehensive testing (functional, unit, end-user), validation and go-live decision making.
Develop, implement and manage Disaster Recovery (DR) solutions in alignment with criticality and the respective Business Continuity Plans (BCP's).
Perform vendor management: maintain oversight and escalations of all issues and product enhancements; monitor vendor performance in accordance with purchasing, services and support contracts.
Facilitate end-user support escalations, incident response actions and root-cause analysis delivery upon resolution.
Design workflows that reflect how HR operates – a HR-centric solution for common HR problems.
Collaborate with executive leadership and HR staff to identify system improvements and enhancements; recommend and implement solutions.
Drive collaboration and change management by providing regular communications and training to end users.
Facilitate successful completion of projects, tasks and initiatives by embracing a team-first approach; collaborate with multiple teams and offer feedback where appropriate.
Perform additional duties and management responsibilities as assigned.
Qualifications & Experience
Seven years of total related experience, including three years in a senior or lead role, or equivalent education/experience combination.
Degree or certification in information technology, software life cycle management, or significant training in the support and maintenance of enterprise-level applications.
Five years' experience implementing, supporting and/or training on one or more of the following enterprise-level applications: Electronic Medical Records (TrakCare, Cerner, EpicCare, Meditech), Human Resource Management (MegaHR, Cornerstone, PeopleSoft, Workday), Patient Administration (iSoft, TrakCare, EpicCare, Meditech).
Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
Experience administering Cornerstone HCM Cloud application or other HR systems.
Expertise in one or more HR-related subject areas preferred; experience with configuration, security administration, reporting, workflow and data integration desirable.
Knowledge of GDPR, HR system implementation and European HR system support required.
Off-hour support may be required; frequency varies based upon business needs.
Travel to UPMC sites will be required as part of this role.
Equal Opportunity Statement & Benefits
UPMC is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation
– Competitive pay for the work employees do, including base pay, performance-related pay and premium pay where applicable.
Benefits
– Fully paid maternity and paternity leave for new parents; competitive pension plan; company-funded Death-in-Service Benefit (x 3); critical illness cover for all employees up to the age of 66; enhanced annual leave up to a maximum of 27 days; flexible working opportunities to support external family commitments; opportunities for development and career advancement through continued learning and/or progression.
Performance and Recognition
– Rewards for performance that support the goals and mission of UPMC through our annual ACES programme.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh School of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division – an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia.
UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South-East since ****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo.
UPMC has also established a nationwide Concussion Network.
UPMC's Global Technology Operations Centre is based in Kilkenny.
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