Incident & Problem Manager (Permanent) This role requires 2-3 days per week in the customer office (Dublin 12) Auxilion are seeking a highly skilled and experienced Incident & Problem Manager to join our team delivering into our client.
The role forms part of a dedicated team focused on a key client.
It is a focal point for all incidents and problems within the service.
It involves regular meetings to review incidents and problem trends and agree on initiatives to improve the service.
Incident & Problem Manager will work with the technical teams and management team to ensure incidents, problems and escalations are properly handled, updated and managed through to the conclusion.
They will also be the lead for major incidents that occur during business hours, running bridge calls and ensuring communications are timely and accurate.
The role forms part of a dedicated team focused on a key client.
It is a focal point for all incidents and problems within the service.
It involves regular meetings to review incidents and problem trends and agree on initiatives to improve the service.
In this role, you will work with the technical teams and the management team to ensure incidents, problems and escalations are properly handled, updated and managed through to the conclusion.
They will also be the lead for major incidents that occur during business hours, running bridge calls and ensuring communications are timely and accurate.
Problem management will form a key part of the role, ensuring you own proactive problem management initiative within the