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Production Support Specialist II, Tralee
Client:
SMBC Group
Location:
Tralee, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d90694bd73b7
Job Views:
4
Posted:
15.06.2025
Expiry Date:
30.07.2025
Job Description:
* This is a hybrid role, requiring the successful candidate to attend our Tralee office.
Role Description
SMBC is seeking a Production Support Specialist II with a strong passion for Application Production Support and an interest in building a career at a fast-growing, reputable bank. The role involves supporting technical issues through in-depth debugging, training users, testing new application code, and deploying software upgrades. The position reports to the Director of Application Production Support.
Role Objectives: Delivery
* Oversee support teams responding to technical issues and manage incident responses.
* Analyze service issues and develop remediation plans, deploy application code changes and upgrades.
* Create and maintain reporting tools, log collection, and scripts for seamless application operation and proactive issue detection.
* Collaborate with business leads to understand user needs and improve application utility.
* Advise development teams on business needs and contribute to roadmaps for new processes and features.
* Engage with key users to understand business processes and optimize application use.
* Conduct support team meetings to discuss incident patterns and improve policies and procedures.
Qualifications and Skills
* Mastery of support tools, incident management, and issue analysis.
* Knowledge of backend query tools and scripting languages for monitoring and proactive issue detection.
* Experience with application development languages for debugging and troubleshooting.
* Ability to advise on business application planning and implementation.
* Strong communication skills.
* Self-motivated and disciplined learner.
* Team player with leadership qualities when needed.
* Highly accountable with strong prioritization skills.
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