Job Summary:
This position is responsible for leading the IT function to ensure services meet business requirements and align with industry best practices.
The Head of IT will serve as the primary IT contact for senior leadership, keeping executives and stakeholders informed on all technology matters.
Key Responsibilities include planning and overseeing the rollout of new technologies, providing direction to the internal IT team, managed service partners, and staff.
The successful candidate will also be responsible for owning the integration and day-to-day reliability of critical systems, ensuring customer orders flow through these systems efficiently.
Oversight of all aspects of ICT service delivery to maintain a secure, dependable, and fully operational environment is essential.
The position requires establishing and upholding appropriate governance for IT services and projects.
The Head of IT will define and execute the IT strategy in support of the company's mission and strategic goals.
Additionally, this role involves managing vendor relationships and procurement, including negotiating SLAs and holding suppliers to agreed targets and standards.
Create and enforce policies, procedures, and standards for IT systems, services, and frameworks in line with best practice.
Hold overall accountability for IT Security and Disaster Recovery.
Develop and control the IT budget, prioritising spend according to company objectives.
Manage projects across infrastructure rollouts, consolidations, and upgrades.
Contribute to business-wide process improvement initiatives.
Continuously monitor emerging technologies and assess their potential benefits for the organisation.
Requirements & Qualifications:
* A proven background in IT leadership with 7+ years in IT, covering strong Infrastructure, Network, and Applications Support experience—preferably within warehousing/manufacturing.
* Demonstrated ability to derive value from ERP systems in warehousing/manufacturing, including use of reporting tools to present insights for decision-making.
* Solid project management capability and experience applying structured project management frameworks.
* Strong understanding of business processes with a track record of using technology to drive efficiency.
* Excellent vendor and relationship management skills.
* Advanced analytical and problem-solving abilities.
* Outstanding communication skills.
* Broad functional and technical knowledge of IT systems and technology trends, with awareness of the risks and opportunities they create for the business.
* Wide familiarity with ICT systems, applications, and operating systems.
* Awareness of Data Protection legislation and its implications for ICT.