Job Title: IT Systems Specialist
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• The successful candidate will provide exceptional support to end-users, delivering high-quality services and ensuring seamless IT experiences.
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Key Responsibilities:
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* Provide technical assistance and support to customers via phone, email, or ticketing systems.
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* Investigate, diagnose, and resolve various endpoint software and functionality issues.
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* Configure and deploy imaged endpoints and additional software on computing devices.
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* Oversee asset management tracking and ensure inventory is up-to-date.
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* Identify and streamline legacy processes, leveraging scripts to automate repeatable tasks.
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* Support audio-visual technology needs and troubleshoot call quality and video conferencing issues.
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* Support multi-function printers and scanners, and troubleshoot basic hardware problems.
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* Oversee local employee onboarding and termination processes.
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* Document procedures, corrective actions, and update knowledge base systems.
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Requirements:
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* 5 years of experience in a service desk, end-user experience, or regional IT support role.
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* Exposure to certain technology platforms, such as Active Directory, Microsoft O365, and Exchange Online.
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* Basic understanding of concepts like DNS, DHCP, IP, LAN, wireless, and virtual private networks.
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* Basic scripting knowledge using PowerShell.
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* Exceptionally strong written and verbal communication skills.
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* Customer-first approach with opportunities to mature service offerings.
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* Passion for problem-solving with an ability to identify technological solutions to business problems.
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* Understanding of performance metrics, benchmarks, and KPIs.
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* Willingness to challenge and improve the status quo by streamlining processes and introducing automation.
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Benefits:
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* 20+ years of business experience.
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* 2.7k employees.
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* 150 countries.
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* 11k+ customers.
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* 300+ patents.
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Work with a talented team to deliver innovative solutions.
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