We are currently looking for an enthusiastic and dedicated Guest Experiences Executive to join the Front of House Team.
Key responsibilities of the Guest Experiences Executive will include:
* Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.
* Adhere to Forbes 5-star and Red Carnation Hotel Standards.
* Ensure timely availability of agreed-upon services and products for guests.
* Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).
* Create personalised plans for guests upon request.
* Communicate special service requests for VIP guests before, during, and after their stay.
* Enhance the experience for junior guests and introduce a 'WOW' factor through proactive care.
* Collaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standards.
* Continuously identify improvements to service standards with Senior Management approval.
* Complete a thorough handover before shifts end for consistent communication.
* Communicate VIP guest personal plans across all departments.
* Maintain thorough knowledge of the castle and its offerings.
Profil recherché
* Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
* A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
* Excellent communication and interpersonal skills.
* Strong organizational abilities with a talent for prioritising tasks effectively.
* A commitment to delivering quality customer service.
* A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
* A collaborative team player who actively participates in team projects.
* Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
* Capable of handling high-pressure situations and busy periods with composure.
* Knowledgeable about Forbes 5-star standards.
* Using innovative, adaptable, and flexible in approach.
* Legally eligible to work in Ireland.
For any application, please forward your updated CV.
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Job Type: Full-time