Join to apply for the VIP IT Support Engineer role at Ergo IT Recruitment Services
We're seeking an IT Support Engineer for a permanent opportunity in Dublin city centre. The successful candidate will provide L2 onsite support to VIP users for a key Ergo Enterprise client. Exceptional communication skills are vital.
We need someone with strong Systems Admin (M365) and Desktop Support skills (Windows and Mac) who has worked in an ITSM / ITIL environment where urgency and service excellence are paramount.
You will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days annual leave and educational assistance.
What will you do?
* Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
* Troubleshooting operating systems (Windows 10/11), business applications (MS O365, VPN clients, 3rd party apps) and common software errors
* Handling incidents and service requests escalated from L1 Service Desk
* Creating, modifying, and disabling user accounts across Active Directory, email systems and business applications
* Assigning and troubleshooting permissions, group memberships and access issues
* Installing, configuring and updating standard and authorised software
* Supporting patching processes where required, either manually or through remote tools
* Break/Fix for VIP users
* Maintaining stock/asset records and updating asset management systems
* Troubleshooting local connectivity issuesDocumenting known issues, fixes and standard procedures
* Ensuring devices meet security baselines (antivirus, encryption, patching)
* Capturing in-scope asset information from endpoint sources such as Microsoft Intune or SCCM
Qualifications & Experience
* Management of M365 (supporting Teams, Exchange, OneDrive etc.)
* ITIL (certification preferred)
* ITSM ticketing systems (ServiceNow an advantage)
* Supporting and setting up Mobile Devices (MDM)
* Virtualisation technologies (VMware, Citrix)
* Desktop support - hardware troubleshooting
Additional Requirements
* Exceptional communication, documentation and user training skills
* Keen sense of urgency
* Professional certifications
* Bachelor's Degree an advantage
Apply today for more info!
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