Entity
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.
Reference
2025-106164
Publication date
24/11/2025
Business type
Types of Jobs - Asset Management
Job title
Head of Support Functions M/F
Contract type
Permanent Contract
Job summary
The Head of Support Functions is a key member of the Ireland Management Team, responsible for leading and coordinating a broad portfolio of support areas including Facilities, Communications, Procurement, Corporate Governance, IT, Internal Audit, Invoicing and other strategic projects for the Irish entity. This role ensures the efficient running of operational support services, drives continuous improvement and supports the local leadership team in delivering strategic objectives aligned with both the Irish entity and the wider Group. The ideal candidate is a strategic thinker with strong organisational and project management skills, capable of operating at both strategic and operational levels.
Leadership & Governance
* Serve as a member of the Ireland Management Team, contributing to the strategic direction and overall management of the entity.
* Oversee and coordinate governance processes, ensuring compliance with corporate policies, local regulations and risk management frameworks.
* Support board reporting, entity management and alignment with Group governance requirements.
Facilities Management
* Ensure efficient, safe and compliant operation of all office premises in Ireland.
* Manage office leases, maintenance contracts, space planning and health & safety obligations.
* Drive sustainability and workplace experience initiatives.
Procurement
* Oversee procurement processes, vendor management and contract negotiation for local suppliers and services.
* Ensure cost efficiency, transparency and alignment with Group procurement policies.
* Support business teams with sourcing and procurement best practices.
Communications
* Coordinate internal and external communications for Ireland, ensuring alignment with Group communications strategy.
* Support leadership messaging, employee engagement and local corporate social responsibility initiatives.
* Manage communication channels and materials for internal announcements and events.
IT Coordination
* Act as the local liaison with Group IT to ensure effective service delivery, infrastructure support and technology projects in Ireland.
* Oversee local IT initiatives, equipment and systems continuity.
Internal Audit & Controls
* Coordinate local internal audit activities, ensuring timely responses to audit findings and implementation of corrective actions.
* Strengthen internal control processes and support compliance with regulatory and group standards.
Supplementary Information
* Oversee the local invoicing process and related financial administration.
* Ensure accuracy, timeliness and proper documentation in collaboration with Finance teams.
Strategic Projects
* Lead and deliver cross‑functional projects that enhance efficiency, governance and service delivery across support functions.
* Identify opportunities for process improvement, automation and value creation.
Geographical area
Europe, Ireland
City
Dublin
Work arrangement
Hybrid
Education
Bachelor Degree / BSc Degree or equivalent, with Bachelor’s degree in Business, Management or related discipline (Master’s degree an advantage).
Level of minimal experience
6-10 years
Experience
* Minimum of 8+ years’ experience in a similar support or operations leadership role, ideally within a financial services or corporate environment.
* Demonstrated experience managing multiple support functions and leading cross‑functional projects.
* Knowledge of Irish regulatory and governance frameworks desirable.
* Strong stakeholder management experience, including interaction with senior leadership.
* Experience working within regulated or corporate environments and familiarity with governance and risk frameworks is an advantage.
Required skills
* Trusted & credible people leader.
* Excellent communicator with the ability to influence at Board and Executive level.
* Strong ethical compass and commitment to high standards of governance and integrity.
* Passionate about developing people, teams and culture to enable long‑term business success.
Technical skills required
* Proven experience leading multiple areas within a complex or fast‑paced organisation.
* Strong project management skills, with the ability to plan, prioritise and execute multiple initiatives simultaneously.
* Excellent stakeholder management and communication abilities, capable of influencing at senior levels and building trusted partnerships across the business.
* Demonstrated experience in driving operational efficiency, process improvement and cross‑functional collaboration.
* Strategic thinker with a hands‑on approach — able to balance day‑to‑day management with longer‑term organisational goals.
* Solid experience in budget oversight, vendor management and performance reporting.
* Strong analytical and problem‑solving skills, with attention to detail and a results‑oriented mindset.
* Proven ability to manage and develop teams, fostering accountability, agility, and continuous improvement.
* Experience working within regulated or corporate environments and familiarity with governance and risk frameworks is an advantage.
* Comfortable operating in a matrix or multi‑site environment, managing competing priorities and deadlines.
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