As a Senior Account Manager at Kaseya, you will:
Be responsible for proactively engaging with clients to understand their evolving needs and business objectives. This includes learning about their business, initiating regular communications to anticipate challenges, and providing pre-emptive solutions to enhance customer experience.
Partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth.
You will also identify expansion opportunities within existing accounts and work with customers to align strategies for mutual success.
Monitor usage metrics and address any potential adoption hurdles proactively, adhering to sales checklists, processes, and timelines to effectively execute cross-sell, upsell, and expansion strategies.
Be driven by communication, relationships and sales. You understand that the quality of your customer relationship has a direct correlation to the achievement of your sales goals.
To excel in this role, you will develop an understanding of our products and their integrations, allowing you to propose their value to customers effectively. You will proactively educate customers on new features, updates, and best practices, providing personalized sessions to ensure they optimize the full potential of IT Complete. Collaboration with specialists and other teams will be essential to engage customers in product value and drive sales.
Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans.
This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise.
Requirements:
3+ years’ experience in sales (preferably in the UK/I market)
Driven, passionate about sales, and eager to earn significant sales commissions
Exceptional inside sales experience in a metrics driven, fast-paced sales environment
Has a proven track record of crushing sales goals
A motivated, coachable and competitive go-getter, a resilient achiever driven to win and excel
An energetic team player with exceptional organizational, interpersonal, and communication skills
Create weekly, monthly and rolling 6 weeks’ sales forecasts.
Exposure to CRM applications (Salesforce) to successfully manage leads, opportunities and accounts
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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