About the employer: An American company where management standards are the same all over the world everyone is equal, and there is cultural diversity in the teams.
You will be responsible for global projects for the largest companies in the world in the field of software, online marketing, internet platforms and devices.
Responsibilities: The role focuses on providing customer service for a company specializing in map tools.
As part of the job, agents contact various local businesses to verify whether the information displayed on the maps is accurate and up to date — for example, confirming if a business is still operating at a specific location or whether their opening hours have changed.
Review maps data to assess business information accuracy based on client policies.
Engage with business, predominantly via quick outbound phone calls, to verify their business information.
Update client platforms based on verified information.
Make well-balanced decisions based on market-specific knowledge.
Requirements: Customer service experience - nice to have English language knowledge min.
B2/C1 level.
Chinese/Italian/Thai/German/ Greek / German language knowledge min.
B2/C1 level.
Good written and oral communication skills, with excellent attention to detail.
The ability to apply judgment on the job and the ability to effectively multi-task in a deadline-driven atmosphere.
Good time management, prioritization, and ability to work without close supervision and under pressure.
Our client offers: Health insurance.
Pension.
Life insurance.
Open-minded and multinational environment.
Opportunity to be part of a global organization focused on development.
Professional development and a clear career path.
Training & development.