Technical Customer Service Associate
– Full Time – Office-based in Enniscorthy, Co.
Wexford
Are you a tech-savvy communicator with a passion for customer service?
Do you thrive in fast-paced environments where every interaction makes a difference?
Ready to grow your career with one of Ireland's leading ICT providers?
Join a Legacy of Innovation
Our client is a well-established ICT services and solutions provider with over 40 years of excellence in innovation and customer service.
They are currently seeking a
Technical Customer Service Associate
to join their
Network Operations and Customer Support Centre
in
Enniscorthy, Co.
Wexford
.
As the first point of contact for support queries, you'll play a key role in delivering exceptional customer experiences through effective communication, service coordination, and technical problem-solving.
You'll also contribute directly to business insights by generating reports that support service performance tracking, invoicing, and operational planning.
This is a fantastic opportunity to build your career in a structured ICT environment with clear growth paths in customer service, service delivery, and technical support.
What You'll Be Doing
Act as the first-line contact for customers via phone, email, or automated alerts
Log, categorize, and assign tickets using service management tools
Troubleshoot and resolve routine technical issues using documented procedures
Manage ticket flow, priorities, and resource coordination in line with SLAs
Maintain clear, professional communication with customers throughout the support lifecycle
Generate service performance reports, support metrics, and invoicing data for chargeable tickets and maintenance contracts
Monitor service levels and proactively identify potential capacity or performance issues
Support the Support Centre Manager with project coordination, reporting, and general administration
Champion the use of service management tools and best practices
Ensure compliance with data protection, information security, and EHS standards
You'll Be a Great Fit If You Have:
At least
1 year of experience
in a customer-focused or technical support role
A
third-level qualification
in a business or related discipline
Strong
IT skills
, with experience using service management or ERP systems preferred
Fluent spoken and written English, with excellent communication skills
A methodical, detail-oriented approach to troubleshooting and reporting
Previous experience generating reports is a plus
What You Bring to the Team
A professional, customer-centrist approach
A positive, proactive attitude and a collaborative mindset
Confidence in taking ownership of tasks and workflows
A desire to learn, grow, and contribute to process improvement
Analytical thinking and the ability to turn service data into actionable insights
What's in It for You
Competitive salary and
company pension scheme
Access to a free financial advice service
Life assurance
and a
comprehensive wellness programme
including EAP
Sponsored training and
ongoing professional development opportunities
Regular team-building events
and company-wide initiatives
Flexible lifestyle days
and
3 paid volunteer days
per year
The opportunity to build valuable
reporting and data analysis skills
that support business decision-making