Job Description
We are seeking a highly skilled and experienced professional to join our Alternatives Client Services Management team. The successful candidate will be responsible for ensuring client deliverables are met in accordance with agreed timelines, while also providing exceptional service and support to clients.
The Consultant will work closely with the Operations Teams to deliver and optimize services to clients, track and report on key tasks, and escalate issues as necessary. Additionally, they will partner with Operational colleagues to produce daily/weekly/monthly deliverable control checklists and ensure all targets and deadlines are met.
Maintaining high levels of client service and relationship management skills is crucial for this role. The successful candidate will display excellent communication and prioritization skills, as well as the ability to influence internal teams to achieve optimal client outcomes.
Key Responsibilities:
* To advocate for the best possible client experience by supporting the Operations Teams in the delivery and optimization of services to clients.
* To track and report on key tasks and be the primary point of escalation and trusted resource who advocates for clients within the Alternatives business.
* Partner with Operational colleagues in producing daily/weekly/monthly deliverable control checklists and ensure all targets and deadlines are met.
* Maintain Client Service levels (for dedicated clients) by ensuring timely and accurate delivery of information and work products.
* Actively participate and support client due diligence visits.
* Collaborate with the CSDM and provide input (as required) for inclusion in monthly service reporting packs.
* Responsible for vetting all incident reports prior to release to RM's/Clients and ensure all items are added to the internal Incident Log and appropriate resolution is implemented.