Overview It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
We are seeking a strategic, experienced, and proactive Senior HR Business Partner to support our operations in Ireland, Switzerland, Austria, and CEE (CHATCEE).
This role is a hybrid role and will be based in our Dublin office.
As an individual contributor, you will act as a trusted advisor to senior business leaders, delivering expert HR guidance and ensuring alignment between the people strategy and the broader business objectives.
You will partner closely with leaders across functions such as GTM Sales, Operations, Marketing, and Corporate Functions.
You will be an integral part of our EMEA HRBP team.
While focused on your primary region, you may occasionally be required to lend support to other EMEA areas based on business needs.
Responsibilities Strategic Partnering: Serve as the primary HRBP for Senior Directors and below in Ireland and the CHATCEE region, aligning HR strategies with business goals and acting as a trusted advisor and coach.
Provide strategic support to the cross-functional senior leadership team in Ireland.
Organizational Development: Drive initiatives focused on talent development, organizational effectiveness, workforce planning, and change management.
Employee Relations & Engagement: Support and advise leaders on complex employee relations issues, engagement strategies, and culture development, ensuring compliance with laws in Ireland and the CHATCEE region.
Talent Management: Support succession planning, performance management, and leadership development in collaboration with COEs Centres of Excellence( COEs).
Change & Transformation: Partner with business leaders to manage organizational changes including restructures, integrations, and transitions.
Data & Insights: Use people analytics and workforce data to drive decision-making and provide insights to the business.
Local Expertise: Provide expert guidance on employment legislation, labour relations, and HR best practices specific to Ireland, and the CHATCEE region.
Qualifications Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.12+ years of progressive HRBP or HR generalist experience, ideally within a multinational or matrixed environment.
Experience supporting Senior Director-level leaders and below.
Strong knowledge of local labour law and HR practices in Ireland and Switzerland.
Knowledge across the other countries is a strong advantage, Fluent in English.
Fluency in German is a strong advantage.
Experience working with Go-To-Market commercial sales teams is preferred.
Ability to manage multiple stakeholders and priorities across regions.
Strong skills in coaching, employee relations, and change management.
Proficiency with HRIS systems (e.g., Workday) and HR analytics tools.
Additional Information Work Personas: We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location.
Learn more here.
To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.
Equal Opportunity Employer Service Now is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.
S.
Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.
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