Posted: 11 June
The role
Team / Role OverviewBased in the Dublin Service Centre, the Issuer Services Department is part of the wider Custody and Issuer Services Group. The department supports Issuer Services Clients, Product and Sales partners, providing services such as depository servicing, issuing & paying agency services and specialised agency functions.What you'll doEnsuring all currency cut-offs and daily deadlines are met.Value date payment input & verification of MT202, MT103 messages via internal systems.PPA funding entry/verification.Verification of registered/external depositary payments.Verification of daily tracking sheets itemising all currency payments for all products.Monitoring and tracking of funds as part of the credit approval process.Verification of additional claims and recall adjustments.Monitoring & resolving queries received into group mailbox.Follow up with issuers/clients regarding non-receipt of funds for VD release.User acceptance testing of varied system enhancements.Responsible for team performance management, holding regular one‑to‑one sessions and providing training and guidance to team members.Contribution and participation in ad‑hoc projects both within the department and Citi as a whole.Ultimately become the subject matter expert (SME) for the PPA desk.What we need from youOperational background with a sound understanding of financial securities.Relevant experience in payment / cash processing.Understanding of SWIFT – especially the structure and formatting of MT202/103 messages.Excellent verbal and written communication skills and strong interpersonal skills.Excellent client service skills.Excellent attention to detail.Strong organisational skills & ability to work accurately under pressure, meeting strict daily deadlines.Maintain high work rates irrespective of fluctuating volume.Pro‑active approach to workflow management.Agency & trust / corporate trust operations experience is an advantage.Bachelor’s degree/university degree or equivalent experience in business, accounting or finance.What we can offer youAs a member of Citi Dublin you will enjoy a competitive base salary, a hybrid working model (up to two days working at home per week), and a range of benefits that support you and your family to be well, live well and save well.Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools or apply, please review the accessibility information available at Citi.
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